Pricing 

• How much does our services cost? 

• Our prices vary depending on the service and scope of work. Contact us for a free estimate!

• Do you offer free estimates or consultations? 

• Yes, we provide free, no-obligation estimates for all services.

• Are there any additional fees I should know about? 

• Emergency services may include a surcharge which will be discussed upfront.

Processes 

• What is your typical process for [specific service, e.g., water damage restoration]? 

• We start with an assessment, followed by water extraction, drying, and restoration.

• Do I need to prepare my home or business before you arrive? 

• Remove fragile or valuable items from the affected area, if possible. 

• How do you ensure safety during the restoration process? 

• Our team follows strict safety protocols and uses professional-grade equipment 

Timeframes 

• How long does it take to complete [specific service, e.g., mold remediation]? 

• Most projects are completed within 3–5 days, depending on the severity

• Do you offer emergency services? 

• Yes, we’re available 24/7 for emergencies like water damage or fire restoration

• What is your response time for emergencies? 

• We aim to arrive within 60 minutes of your call

Insurance and Payments 

• Do you work with insurance companies? 

• Yes, we assist with filing claims and work directly with most insurance providers.

• What payment methods do you accept? 

• We accept credit cards, checks, and online payments.

• Can you provide documentation for my insurance claim? 

• Absolutely! We provide detailed reports, photos, and invoices for your claim.

What services does your business offer? 

• Water damage restoration, mold remediation, fire and smoke damage repair, carpet cleaning, etc.

What does each service include? 

• Mold remediation includes inspection, containment, removal, cleaning, and air quality testing.

What are the costs or pricing ranges for your services? 

• Water damage restoration starts at $500, with final pricing based on the size of the affected area. 

What are the benefits of choosing your company for these services? 

• Experienced technicians, state-of-the-art equipment, and quick response times.

Can you provide general pricing ranges for your services? 

• Carpet cleaning starts at $150 for standard rooms.

What is your quote process? 

• We provide free consultations and detailed quotes after an on-site inspection.

What CTA will you use to encourage customers to get a free estimate? 

• “Call us now for a free estimate at [phone number] or fill out our online form!”

Is your company available 24/7 for emergencies? 

• Yes, we are available around the clock for urgent situations like water and fire damage.

What is the best way to contact you in an emergency? 

• Call our emergency hotline a 519-589-5191

  How quickly can you respond to emergency situations? 

• Our team strives to be on-site within 60 minutes of your call.

Any other details & info you can provide?